customer service ‣ NuvoDesk Coworking

de-escalation techniques: angry man with steam coming out of ears

De-Escalation Techniques You Need To Transform Tense Customer Moments

De-Escalation Techniques You Need To Transform Tense Customer Moments Discover essential de-escalation techniques for customer service—master verbal tactics in a digital age and boost loyalty with effective communication. Meetings with angry customers can quickly spiral, causing stress for both the representative and the customer. But with the proper de-escalation techniques, businesses can navigate these challenging […]

De-Escalation Techniques You Need To Transform Tense Customer Moments Read More »

Person holding a magnifying glass that has a drawing of a person on it.

Why You Need to Build a Customer-Focused Company

Business Tools and Resources, Customer Service, Professional Development, Tips / atia

Why You Need to Build a Customer-Focused Company Learn to build a customer-focused company for growth and loyalty. Discover practical tips and strategies for fostering exceptional customer satisfaction. To ensure your business thrives, building a customer-focused company is no longer an option but a necessity. Customers are the lifeblood of any successful business, and prioritizing

Why You Need to Build a Customer-Focused Company Read More »

CUSTOMER APPRECIATION written over colorful graph

How To Drive Customer Loyalty With Better Customer Appreciation

Customer Service, Small Business, Tips / Ruben Duarte

How To Drive Customer Loyalty With Better Customer Appreciation Show your customers and clients that you really care about them. Do more than provide great customer service. Here are some ideas… Providing customers with stellar service just isn’t enough. They spend money with you, they refer you to their friends, and they believe in you.

How To Drive Customer Loyalty With Better Customer Appreciation Read More »

Keep Calm: How To Deal With An Upset Customer

Business Tools and Resources, Customer Service, Professional Development, Tips / Ruben Duarte

This Is How To Deal With An Upset Customer Listening to upset customers helps you understand how to interact with them in your business. Here are 7 tips to manage conflict with a customer. Dealing with an upset customer often goes beyond the surface issue. Their frustration is usually linked to external factors, not directly

Keep Calm: How To Deal With An Upset Customer Read More »

happy holiday customer. black man dressed in christmas garb giving thumbs up

Focus on Customer Service This Holiday Season

Customer Service, Tips / Ruben Duarte

Focus On Spectacular Customer Service This Holiday Season Going above and beyond for your customers will keep them coming back. We all know that it’s far more affordable to retain your customers than it is to attract new ones. It’s important that you know your customers and how you can go above and beyond for

Focus on Customer Service This Holiday Season Read More »

3 Ways to Provide Excellent Customer Service

Customer Service, Tips / Ruben Duarte

At NuvoDesk, we want to help you do better business, not just offer you a place to do business. We know that investing in customer service is crucial to long-term business success.

3 Ways to Provide Excellent Customer Service Read More »