Customer Service — A RightNow Technologies Customer Experience Report found that 86% of U.S. adults are willing to pay more for a better customer experience.
Here’s how you can provide excellent customer service to your clients:
A positive attitude goes a long way in providing excellent customer service. It can change negative customer experiences into positive customer experiences. Because many customer interactions are not face-to-face, your attitude should be reflected in your language and tone of voice.
It’s easy to misinterpret the tone of written communication. The brain uses multiple signals (i.e. body language and facial expressions) to interpret someone else’s emotional tone which is absent online. Don’t be afraid to use emojis to convey warmth and good humor, or pick up the phone if you find an email or chat conversation getting tense.
There is an 80% churn rate of customers who receive bad service. You must thrive on solving problems for your customers and make it a central part of your support role.
Wow your customers with your problem-solving abilities. By creatively meeting their needs in ways that go above and beyond, you’ll create customers that are loyal to you and your product. By actively listening and anticipating their concerns, you come up with ingenious ways of helping your clients.
Knowing your products and services inside and out will allow you to serve your customers better. Believe in the product and what it can do for them. Make it your goal to learn everything there is to know about your product so you can amaze your customers. Know how to troubleshoot any issues to provide prompt service for clients. Know what products complement the product or service they’re interested in. Be ready to provide additional information they may need.
Being a resource and having a positive attitude can help you solve problems for your clients. Make them your number one priority and create lasting relationships.
Take care of your customers and they’ll keep coming back to you.