Community Policy
Purpose
The NuvoDesk Community Policy is designed to create and maintain a respectful, inclusive, and professional coworking environment for all members, guests, and staff. This policy ensures that everyone can thrive in a space that promotes collaboration, productivity, and mutual respect. By adhering to these guidelines, NuvoDesk fosters a culture of positivity and accountability, making it a welcoming and supportive space for businesses of all sizes to succeed.
Respectful Behavior
Courteous Interactions
All members, guests, and staff are expected to engage with one another in a manner that reflects professionalism, courtesy, and respect. Collaboration and networking are encouraged, but interactions must always prioritize mutual understanding and professionalism.
Prohibited Conduct
NuvoDesk maintains a zero-tolerance policy for the following behaviors:
- Discrimination based on race, gender, religion, disability, sexual orientation, or any other characteristic.
- Harassment in any form, including verbal, physical, or visual conduct creates a hostile or offensive environment.
- Threatening, intimidating, or deliberately disruptive behavior that interferes with the work or well-being of others.
Dress Code
To maintain a professional and respectful environment, members and guests are required to wear a shirt, bottoms, and shoes in all common areas and private spaces at all times. Attire should align with a professional or casual professional standard appropriate for this coworking environment.
Reporting Misconduct
Members and guests are encouraged to report any instances of disrespectful behavior or misconduct to NuvoDesk staff immediately. Reports will be handled confidentially and with appropriate action to address the issue.
Inclusivity
Commitment to Inclusivity
NuvoDesk is dedicated to maintaining a workspace where all individuals feel valued, respected, and empowered to succeed. We celebrate diversity and actively foster an environment that supports people of all backgrounds, identities, and perspectives.
Member and Guest Responsibilities
All members and guests are expected to:
- Contribute to a welcoming and supportive environment.
- Actively respect and acknowledge the unique contributions of others.
- Refrain from any actions or language that could alienate or marginalize others.
Zero Tolerance for Exclusionary Behavior
NuvoDesk will not tolerate any actions, behaviors, or attitudes that undermine inclusivity, such as:
- Exclusion of others based on personal biases or prejudices.
- Derogatory comments or jokes about race, gender, religion, disability, or other characteristics.
- Intentional isolation or ostracism of fellow members or guests.
By embracing inclusivity, NuvoDesk ensures a collaborative and equitable space where innovation and growth can thrive.
Cleanliness and Maintenance
Member Responsibility for Shared Spaces
- Members are required to leave all shared spaces, including lobbies, lounges, kitchen areas, and restrooms, in a clean and orderly condition after use.
- Spills, crumbs, or any other messes must be cleaned immediately to maintain a professional and hygienic environment.
Kitchen and Dining Area Rules
- Food and beverages must only be consumed in designated dining areas to protect furniture and equipment.
- All plates, utensils, and cups must be rinsed and placed in the dishwasher labeled “DIRTY” after use. Do not open dishwashers marked “RUNNING” to avoid interrupting the cleaning cycle.
- Food stored in the refrigerator must be labeled with the member’s name and date of storage.
- Refrigerators will be cleared every Friday; unlabeled or expired food will be discarded.
Lounge and Shared Facility Use
- Eating is prohibited in lounge areas, phone booths, or shared desk areas to prevent stains or damage.
- All furniture and shared equipment must be treated with care.
- Members must return lounge seating and furniture to its original placement after use.
Trash Disposal and Recycling
- Members must dispose of all trash in designated bins.
- Food-related trash should be placed in kitchen bins to minimize odors and pests.
- Cardboard boxes or large items must be broken down and placed in the designated dumpsters located at the rear of the building.
Consequences for Non-Compliance
- Members who repeatedly fail to maintain cleanliness or properly use shared spaces may face cleaning fees, verbal warnings, or other consequences as outlined in the Policy Violation enforcement guidelines.
Noise Levels
Maintaining a Professional Atmosphere
- Members are expected to keep noise levels low in all shared spaces, including lobbies, lounges, and shared desk areas, to preserve a professional and productive environment.
- Loud conversations, music, or other disruptive noises should be avoided in open workspaces.
Use of Designated Spaces
- Phone calls and virtual meetings must be conducted in designated areas, such as phone booths, private offices, or conference rooms, to minimize disruptions to others.
- For extended discussions or collaborative meetings, members are encouraged to book conference rooms or use collaboration areas to maintain the shared workspace's quiet nature.
Headphone Use
- Members using audio devices, such as laptops or phones, must use headphones to ensure that sounds are not audible to others in the workspace.
Reporting Noise Disturbances
- If a member is disturbed by excessive noise, they are encouraged to address the situation courteously or report it to NuvoDesk staff for assistance.
Collaboration and Networking
Encouraging Collaboration
- NuvoDesk promotes a collaborative culture where members can network, share ideas, and explore mutually beneficial opportunities.
- Members are encouraged to engage with others respectfully and seek opportunities to support fellow members’ professional growth.
Respecting Time and Focus
- Collaboration should not disrupt another member's workflow. Before initiating a conversation, ensure the other person is available and open to discussing.
- Avoid approaching members who are visibly engaged in work, on calls, or in meetings unless invited to do so.
Guidelines for Pitching Ideas or Services
- Members must seek consent before pitching business ideas, services, or products to others.
- Unsolicited promotions or aggressive sales tactics are prohibited and may result in warnings or further action as outlined in the policy violation section.
Designated Networking Opportunities
- NuvoDesk provides events, workshops, and other networking opportunities where members can freely exchange ideas and collaborate.
- Members are encouraged to participate in these events to build connections and foster a sense of community.
Conflict Resolution
Addressing Disputes Professionally
- Members and guests are encouraged to handle disputes calmly and professionally.
- Engage in open, respectful dialogue to address concerns or misunderstandings directly with the involved party whenever possible.
Escalating Unresolved Conflicts
- If an issue cannot be resolved independently, members may escalate the matter to NuvoDesk staff for mediation.
- To report a conflict, members should email office@nuvodesk.com or visit the front desk to document the issue.
NuvoDesk Staff Role in Resolution
- NuvoDesk staff will objectively mediate conflicts to ensure a fair resolution.
- Staff will review available evidence, such as security footage or written statements, to determine the appropriate course of action.
Potential Outcomes
- Depending on the severity of the conflict, resolutions may include:
- A mediated discussion to address the concerns.
- Warnings issued to the involved parties.
- Temporary suspension or revocation of membership for severe or repeated offenses.
Maintaining a Positive Community
- NuvoDesk is committed to fostering a harmonious coworking environment. Members and guests are expected to contribute to this goal by resolving conflicts respectfully and promptly.
Use of Shared Resources
Fair Use of Resources
- Members must share communal resources, including printers, kitchen appliances, furniture, and lounge seating, equitably.
- Prolonged or excessive use of shared resources, such as monopolizing printers or occupying common seating for extended periods, is discouraged to ensure accessibility for all members.
Proper Care of Equipment
- Members are responsible for using communal equipment as intended.
- Misuse or negligent behavior, such as overloading appliances or tampering with printer settings, is prohibited.
Reporting Issues
- Members must report any malfunctioning or broken equipment to NuvoDesk staff immediately via office@nuvodesk.com or at the front desk.
- Prompt reporting helps ensure timely repairs and reduces inconvenience for other members.
Responsibility for Damages
- Members are liable for damages to shared resources caused by improper use.
- Repair or replacement costs for damaged communal items will be charged to the responsible member or their account holder.
Respect for Shared Spaces
- All resources and furniture must remain in their designated areas unless otherwise approved by NuvoDesk staff.
- Clean up after using shared resources, including removing personal items, wiping down surfaces, and properly disposing of any waste.
Accountability for Guests
Host Responsibilities
- Members are fully responsible for the behavior and actions of their guests while on NuvoDesk premises.
- Guests must comply with all NuvoDesk policies, including but not limited to the Community Policy, Guest Policy, and Building and Access Policy.
- Hosts are required to inform their guests of NuvoDesk’s rules and expectations before their visit.
Guest Conduct
- Guests must conduct themselves respectfully and professionally, adhering to the same standards as members.
- Disruptive, disrespectful, or inappropriate behavior by a guest will result in immediate intervention and may lead to further action.
Consequences for Guest Violations
- Violations of NuvoDesk policies by a guest will result in consequences for the hosting member, including:
- First Violation: Verbal warning and documentation on the host member’s account.
- Second Violation: Written email reminder of guest policy responsibilities.
- Third Violation: Membership suspension or termination at NuvoDesk’s discretion.
Financial Accountability
- Hosts are responsible for covering any damages caused by their guests to NuvoDesk property, including repair or replacement costs.
- Fees for damages will be assessed and billed to the hosting member’s account.
Compliance Oversight
- NuvoDesk reserves the right to deny future guest access for repeat violations by a member’s guests.
- If a guest exhibits behavior that compromises the safety or comfort of others, NuvoDesk may take immediate action, including removal from the premises and contacting authorities if necessary.
Alcohol and Substance Use
Responsible Alcohol Use
- NuvoDesk permits the consumption of alcohol only in designated areas and during approved events or hours as outlined in NuvoDesk’s policies.
- Complimentary beer and wine are provided to members and guests over the age of 21, Monday through Friday, from 12:00 PM to 5:00 PM.
- Members and guests consuming alcohol must do so responsibly and in moderation to maintain a safe, professional, and respectful environment. Consumption is limited to a maximum of two drinks per person per day.
Prohibition of Intoxication
- Any member or guest exhibiting signs of intoxication, disruptive behavior, or impaired judgment will be asked to leave the premises immediately.
- NuvoDesk reserves the right to contact law enforcement or emergency services if necessary to address severe instances of intoxication.
Illegal Substances
- The possession, use, or distribution of illegal substances on NuvoDesk premises is strictly prohibited.
- Violation of this policy will result in immediate membership termination and notification of appropriate authorities.
Host Accountability During Events
- Event organizers or members hosting events involving alcohol are responsible for ensuring their attendees comply with NuvoDesk’s alcohol use policies.
- Hosts must monitor the behavior of their guests and take appropriate action to prevent overconsumption or unsafe situations.
Consequences for Violations
- First Violation: Verbal warning and documentation on the member’s account.
- Second Violation: Written email reminder of alcohol and substance use policies.
- Third Violation: Membership suspension or termination at NuvoDesk’s discretion.
Designated Areas
- Alcohol consumption is limited to the Common Lounge Area, Common Dining Area, and other pre-approved spaces.
- Alcohol is not permitted in Phone Booths, Collaboration Areas, or Private Offices unless authorized by NuvoDesk for a specific event.
Consequences for Policy Violations
Types of Disciplinary Actions
NuvoDesk reserves the right to take the following actions against members or guests who violate the Community Policy, depending on the severity and frequency of the infraction:
- Verbal Warning: A verbal notice will be issued and documented in the member’s account for minor, first-time offenses.
- Written Warning: A formal written reminder of the violated policy will be sent to the member, emphasizing the need for compliance.
- Membership Suspension: Temporary suspension of membership privileges may be applied for repeated or significant violations, restricting access to NuvoDesk facilities and services.
- Membership Revocation: For severe or repeated violations, NuvoDesk may permanently revoke a member’s access, terminating their membership without a refund. Refer to our Refund and Credit Policy for more information.
Evaluation of Violations
Violations are evaluated on a case-by-case basis, with consideration given to:
- The nature and severity of the offense.
- The frequency of similar offenses by the member or guest.
- The impact on other members, guests, or NuvoDesk staff.
Communication of Actions
- Members will be notified of any disciplinary actions via email or other written correspondence.
- For corporate memberships, any violations will be communicated to the main account holder.
Immediate Actions for Serious Offenses
- In cases involving harassment, illegal activities, or behavior compromising the safety of others, NuvoDesk may take immediate action, including removing the offending individual(s) from the premises and notifying law enforcement if necessary.
Member Accountability
- Members are responsible for the actions of their guests, and violations by a guest will be treated as violations by the hosting member.
- Members will be held liable for any damages or disruptions caused by their or their guests' actions.
Appeal Process
- Members may submit an appeal for reconsideration of disciplinary actions to NuvoDesk management within 7 days of receiving notice.
- Appeals must be submitted in writing and will be reviewed by NuvoDesk leadership, whose decision will be final.
Updates to the Policy
Right to Amend
NuvoDesk reserves the right to modify, amend, or update the Community Policy as needed to maintain a safe, respectful, and professional coworking environment. Updates may reflect changes in operational procedures, legal requirements, or member feedback.
Notification of Changes
- Members will be notified of significant changes to the Community Policy through the following methods:
- Email Communication: An email will be sent to all active members summarizing the changes and their effective date.
- Member Portal Announcement: Updates will be posted on the NuvoDesk Member Portal for easy reference.
- On-Site Notification: Printed copies of updated policies may be displayed in common areas or at the front desk.
Member Responsibility
- By continuing to use NuvoDesk’s facilities and services after receiving notice of policy updates, members agree to adhere to the revised Community Policy.
- Members are encouraged to review the updated policy in detail and reach out to NuvoDesk staff with any questions or concerns.
Contact Information
For any questions, feedback, or requests related to our policies, please don’t hesitate to reach out:
- Email: office@nuvodesk.com
- Phone: (817) 775-7159
- Address: NuvoDesk Coworking, 2909 E. Arkansas Lane, Suite C, Arlington, TX 76010
For additional assistance or inquiries, you may also visit our member portal or contact us directly at office@nuvodesk.com.