Cancellation Policy
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NuvoDesk Coworking is committed to providing transparency and consistency in managing membership cancellations. This policy outlines the procedures, notice requirements, and applicable fees to ensure fairness for members and operational stability for NuvoDesk.
Notice Period Requirements
Private Office Memberships
- A 30-day written notice is required to cancel.
Shared Desk and Virtual Mail Memberships
- Members must provide a 30-day written notice before the next billing cycle.
Membership add ons
- Membership add-ons, such as the Unlimited Podcast and Unlimited Production Room add-ons, also require a 30-day written notice for cancellation.
Submission of Notice
- Members may submit cancellation requests via:
- Email: office@nuvodesk.com.
- The NuvoDesk Member Portal.
Cancellation for Corporate Accounts
- Corporate memberships can only be terminated by the primary account holder.
- Removing individual team members from corporate accounts requires written notice from the primary account holder.
Early Termination Fees
- Members canceling long-term agreements (e.g., 6-month or annual contracts) before the term ends will incur an early termination fee:
Two months of membership fees or a percentage of the remaining contract value, whichever is lower.
Refund Eligibility
- Refunds are only issued for:
- Prepaid months beyond the required notice period.
- Non-refundable fees include:
- One-time setup fees.
- Administrative fees.
- Unused add-ons.
Proration Rules
- Members canceling mid-billing cycle will receive a prorated refund for the unused portion of the month. Refer to the Refund and Credit Policy for more information
Prorated refunds or charges are applicable for both cancellations and upgrades/downgrades made mid-cycle.
Membership Suspension Options
- NuvoDesk does not offer membership suspension. Members who wish to discontinue their membership must follow the Cancellation Policy to terminate their account.
- To regain access to NuvoDesk services, former members must re-enroll under the current membership terms and rates.
Violation-Based Cancellations
- If a membership is terminated due to a policy violation (e.g., Guest Policy or Community Policy breaches):
- No refunds will be issued for unused time or prepaid months.
Rejoining After Cancellation
Former members wishing to rejoin NuvoDesk may do so provided the following conditions are met:
- Account Standing: The member’s account must be in good standing. Any past due balance must be paid in full prior to reactivation.
- Membership Terms: Reactivated memberships will be subject to current membership terms, conditions, and rates. Previous pricing, promotions, or access privileges may not apply.
Cancellation of Add-Ons
- Add-ons (e.g., Virtual Mail, Virtual Phone, Live Answering Service):
- Must be canceled separately from the primary membership.
- Follow the same 30-day notice period as the associated membership type.
Special Circumstances
- Members may request case-by-case exceptions (e.g., medical emergencies or relocation) by:
- Submitting a written request with supporting documentation.
- Approval is at the sole discretion of NuvoDesk management.
Why This Policy Matters
The NuvoDesk Cancellation Policy ensures:
- Transparency: Members understand their responsibilities and NuvoDesk’s terms for cancellations.
- Consistency: Staff can efficiently process cancellations using a standardized framework.
- Stability: Protects NuvoDesk’s operations while offering flexibility to members.
Contact Information
For any questions, feedback, or requests related to our policies, please don’t hesitate to reach out:
- Email: office@nuvodesk.com
- Phone: (817) 775-7159
- Address: NuvoDesk Coworking, 2909 E. Arkansas Lane, Suite C, Arlington, TX 76010
For additional assistance or inquiries, you may also visit our member portal or contact us directly at office@nuvodesk.com.