Virtual Mail Policy

Grandfathered Pricing

Existing Members on Previous Plans

• Members enrolled in Virtual Mail services under previous pricing structures are considered “grandfathered.”
• Grandfathered members will continue to be billed at their original rates and retain existing plan features unless they upgrade to a current plan.
• Additional services not included in the grandfathered plan will be billed at current rates.

Private Office Members

Complimentary Mail Services

• Virtual Mail services are included in Private Office memberships.
• Private Office members can use NuvoDesk’s address as their business address at no additional cost.

Virtual Mail Management

Managing Your Mail Online

• All Virtual Mail services are managed through NuvoDesk’s Virtual Mail platform at: virtualservices.nuvodesk.com.
• Members can log in to:
  • Review incoming mail
  • Request forwarding
  • Manage account settings

Business Name Registration

One Business Per Virtual Mailbox

• Each Virtual Mailbox can only be assigned to one business name.
• Additional businesses require separate Virtual Mail IDs.

Mail and Package Handling

Mail Handling

• NuvoDesk will accept mail and small packages within the limits of the member’s plan.
• Mail will only be released to the individual or business listed on the account per USPS Form 1583.
• A valid government-issued ID must be presented when picking up mail.
• Adding Additional Recipients:
  
  • Members can add authorized recipients for mail pickup at $10 per recipient per month.
  • Additional recipients must be listed on Form 1583 and provide proper ID when collecting mail.

Storage Fees

• Mail items not collected within 30 days are subject to storage fees:
  
  • Starter: $0.50 per item/month
  • Plus: $0.25 per item/month
  • Premium: $0.15 per item/month
• Packages exceeding 30 days of storage:
  
  • $5 per item per pound/kilogram
• Mail not picked up within 60 days will be:
  
  • Automatically forwarded to the member’s mail forwarding address (fees apply) OR
  • Returned to sender if no forwarding address is on file.

Prohibited Items

NuvoDesk will not accept:
Items over 15 lbs
Dangerous, live, or perishable goods

Address Accuracy

Correct Mail Format for Delivery

Members must use the following format for proper delivery:

Member Name/Business Name
2909 E. Arkansas Lane, Suite C – Unit # (assigned mailbox number)
Arlington, Texas 76010

Example 1:

Bryan Acosta
2909 E Arkansas Ln Suite C-1, Arlington, TX 76010

Example 2:

NuvoDesk Coworking
2909 E Arkansas Ln Suite C-1, Arlington, TX 76010

Mail without the correct address format will be marked “Return to Sender,” and members will receive email notifications.

Mail Forwarding & Address Requirements

Forwarding Fees

• Letter Forwarding: $4–$6 per item + postage (depending on the plan).
• Package Forwarding: $4–$6 per item + postage (depending on the plan).
• Forwarding requests are processed the next business day.

Address Changes

• Address changes must be submitted at least one week before the next forwarding request.
• Changes should be sent via email tooffice@nuvodesk.com.

Additional Services (Optional)

Upgrade Your Business Services

Members can add the following optional services through the Virtual Mail Platform at: virtualservices.nuvodesk.com.

Virtual Phone: $20/month
Live Answering Service: Starting at $99/month

These services are designed to enhance business operations and can be activated anytime through the account dashboard.

Limitations and Liability

NuvoDesk is Not Responsible For:

Delays, damages, or losses during the mail forwarding process.
Misuse of the Virtual Mail service for obscene, illegal, immoral, or defamatory purposes.

NuvoDesk reserves the right to refuse service or terminate memberships for violations.

Refunds and Cancellations

For detailed information on payments, refunds, and termination procedures, refer to the Cancellation Policy.

Contact Information

For any questions, feedback, or requests related to our policies, please contact us:

📧 Email: office@nuvodesk.com
📞 Phone: (817) 775-7159
📍 Address:
NuvoDesk Coworking
2909 E. Arkansas Lane, Suite C
Arlington, TX 76010

For additional assistance or inquiries, you may also visit our member portal or contact us directly at office@nuvodesk.com.