fbpx
Table of Contents

Refund and Credit Policy

Last Updated: December 18, 2024

NuvoDesk Coworking is committed to providing clarity and transparency regarding refunds and account credits. This policy outlines the terms and conditions under which refunds and credits are issued, ensuring fairness and consistency for all members.

 

General Refund Policy

No Refunds for Membership Fees or Services

NuvoDesk does not provide refunds for any products, services, or membership fees, including but not limited to:

🚫 Monthly or annual membership fees
🚫 Day Passes or other usage-based services
🚫 Add-ons, such as Virtual Mail, Virtual Phone, or Live Answering Services

 

Refunds for Private Office Deposits Only

Refundable Private Office membership deposits are the only exception, subject to the following conditions:

Refund Conditions

✔ Outstanding Fees Deduction: Any outstanding fees or costs owed to NuvoDesk will be deducted from the deposit.
✔ Key Return: All issued keys (office keys, cabinet keys) must be returned.
✔ Obligations Fulfilled: The member must satisfy all membership obligations, including fees and compliance with NuvoDesk policies.
✔ Timely Move-Out: Members must adhere to the Private Office Move-Out Policy.

Deposit Refund Process
  • Refunds of the Private Office deposit will be processed within 30 days of the last day of membership.
  • The remaining balance after deductions will be refunded via the original payment method or another mutually agreed-upon method.
  • Refer to our Cancellation Policy for more details.

 

Credit Policy

Credits in Place of Refunds

NuvoDesk does not provide refunds for products, services, or membership fees. Instead, credits may be issued to a member’s account under the following conditions:

Credits Can Be Applied Toward:

✔ Future membership fees
✔ Booking additional services, such as conference rooms or event spaces
✔ Add-ons, including Virtual Mail, phone services, or other available offerings

Credit Issuance
  • Discretionary Basis: Credits are issued at the sole discretion of NuvoDesk management and only under qualifying circumstances.
  • Authorized Application: Only authorized NuvoDesk management or designated staff may apply credits to a member’s account.
Non-Transferable and Non-Refundable Credits

🚫 Credits cannot be transferred between members.
🚫 Credits cannot be exchanged for cash or other compensation.
🚫 Credits cannot be refunded or used outside NuvoDesk’s offerings.

 

Expiration of Credits

Expiration Period
  • All issued credits must be used within 90 days from the date of issuance.
  • Unused credits will automatically expire after 90 days.
Forfeiture of Credits

⚠ Expired credits cannot be reinstated.

Tracking and Usage
  • Members can view their available credits and usage history via the NuvoDesk Member Portal.
  • NuvoDesk will send a notification before credits expire, but it is the member’s responsibility to use them before expiration.

 

Conditions for Refunds and Credits

Eligibility for Credits

Credits may be issued in cases such as:
✔ Errors in billing or service allocation
✔ Adjustments to service availability or member account needs

Eligibility for Refunds (Private Office Deposits Only)

Refunds for Private Office deposits are contingent on:
✔ Fulfillment of all membership fee obligations
✔ Compliance with NuvoDesk’s policies during membership

 

Exceptions

NuvoDesk may consider refund requests under exceptional circumstances (e.g., medical emergencies or relocation), at the sole discretion of management. Supporting documentation may be required.

 

Applying Credits to Accounts

Usage of Credits

Members can use credits toward:
✔ Membership fees for future billing cycles
✔ Additional services or bookings
✔ Fees for day passes or guest usage

Expiration of Credits
  • Credits must be used within 12 months from the date of issuance.
  • Expired credits will not be reinstated.

 

Outstanding Balances

Deduction from Deposits
  • Any outstanding balances, including late fees or damages, will be deducted from the refundable deposit for Private Office members.
Account Standing
  • Members with outstanding balances must settle their accounts in full before:
    • Reactivating memberships
    • Receiving deposit refunds

 

Contact Information

For any questions, feedback, or requests related to our policies, please contact us:

📧 Email: office@nuvodesk.com
📞 Phone: (817) 775-7159
📍 Address:
NuvoDesk Coworking
2909 E. Arkansas Lane, Suite C
Arlington, TX 76010

For additional assistance or inquiries, you may also visit our member portal or contact us directly at office@nuvodesk.com.

Let's talk:

Member Login
Member Login