Guest Policy

Table of contents
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  1. Purpose
  2. Guest Check-In Procedure
    1. 1. Daily Guest Access
    2. 2. Check-In Requirements
    3. 3. Pre-Registration
    4. 4. Failure to Check In
      1. Additional Notes on Guest Access
    6. Shared Desk Members
    7. Children Under 14
  4. General Guest Expectations
  5. Accompaniment
    1. Health and Safety
    2. Professional Conduct
  7. Building Security
    1. Unauthorized Access
    2. Doors
    3. Behavior
  9. Violations of the Guest Policy
  10. Conference Room Usage
  11. Conclusion
  12. Contact Information

Purpose

NuvoDesk Coworking is committed to creating and maintaining a secure, professional, and productive environment. The Guest Policy ensures clear expectations and procedures for members and their guests, fostering safety, privacy, and a positive experience for everyone.

Guest Check-In Procedure

1. Daily Guest Access

Members are welcome to bring guests to NuvoDesk on a daily basis. Guests may include business associates, visitors, family members, friends, or children. All guests must adhere to NuvoDesk policies, and members are responsible for ensuring their guests comply with these rules.

2. Check-In Requirements
  • All guests must check in at the front desk kiosk upon arrival.
  • Required guest information includes:
    • First Name
    • Last Name
    • Email Address
    • Hosting Member’s Name
  • Once checked in, guests are required to remain in the lobby area until the hosting member comes to greet them. This ensures the security and privacy of all NuvoDesk members.
3. Pre-Registration
  • Members can simplify the check-in process by pre-registering their guests via the NuvoDesk Member Portal.
  • Pre-registration provides faster access and minimizes delays for guests upon arrival.
4. Failure to Check In
  • Guests who do not complete the check-in process will be asked to leave.
  • Repeated check-in failures or policy violations by guests may lead to consequences for the hosting member, such as:
    • First Incident: Verbal warning documented in the member’s account.
    • Second Incident: Written warning issued via email.
    • Third Incident: Possible suspension or revocation of the hosting member’s membership.
Additional Notes on Guest Access
  • Compliance: Guests are expected to follow all NuvoDesk policies and maintain a respectful demeanor throughout their visit.
  • Safety: To ensure everyone’s safety, any guest exhibiting inappropriate behavior or failing to comply with policies may be removed from the premises immediately. Refer to the Community Policy for more information.
Shared Desk Members
  1. Guest Access Time Limit
    • Guests accompanying Shared Desk members are limited to 2 hours of access within the Shared Desk area.
  2. Extended Stays
    • For guests staying longer than 2 hours, members must:
      • Purchase a Day Pass for the guest.
      • Book a Conference Room, which accommodates multiple guests based on the room’s capacity.
        • Guests using a Conference Room do not require a Day Pass for their stay.
  3. Usage Restrictions
    • Shared Desk memberships are not intended to provide free coworking access to guests. Members must adhere to the above guidelines to ensure fair usage and maintain workspace integrity.
Children Under 14
  1. Supervision Requirements
    • Children under 14 must be accompanied by an adult at all times while on NuvoDesk premises.
  2. Unattended Children
    • Children cannot wait unattended in the lobby or any other part of the building for safety reasons.
  3. Restroom Policy
    • Children under 14 must be escorted to the restroom by a parent or guardian to ensure their safety and compliance with NuvoDesk policies.

General Guest Expectations

Accompaniment

    1. Supervised Access
      • Guests must remain with their hosting members at all times during their visit.
    2. Prohibited Areas for Unattended Guests
      • Guests are not permitted to be left unattended in the following spaces:
        • Shared Desk Area
        • Collaboration Space 
        • Private Office Space
        • Conference Rooms
        • Video Production Room
Health and Safety
  1. Illness Restrictions
    • Guests exhibiting any of the following symptoms are not permitted on NuvoDesk premises:
      • Coughing or wheezing.
      • Fever of 100°F or higher.
    • Members are encouraged to prioritize the health and safety of everyone by ensuring symptomatic guests do not visit.
Professional Conduct
  1. Behavior Expectations
    • Guests must adhere to all NuvoDesk policies and exhibit professional behavior at all times.
    • Any disruptive or inappropriate behavior may result in the guest being asked to leave the premises, with potential consequences for the hosting member. Refer to the Community Policy for more information.
    •  

Building Security

Unauthorized Access
  • No Entry for Unknown Individuals
    • Members must not allow unknown individuals to enter the building under any circumstances.
    • All guests are required to adhere to the check-in process outlined in the Guest Policy.
Doors
  • Security of Entry Points
    • Front doors must remain closed and locked at all times.
    • Propping open doors is strictly prohibited as it poses a significant security risk to the NuvoDesk community.
Behavior
  • Guest Accountability
      • If a guest:
        • Becomes intoxicated.
        • Displays inappropriate behavior.
        • Violates any NuvoDesk policies.
      • The guest will be immediately removed from the premises.
  • Hosting Member Responsibility
    • The hosting member will be held accountable for their guest's actions and any resulting consequences.

Violations of the Guest Policy

NuvoDesk enforces a three-strike policy for Guest Policy violations:

  • First Violation:
      • A verbal warning was issued and documented in the member’s account.
  • Second Violation:
      • Written warning sent via email, reminding the member of the Guest Policy.
  • Third Violation:
    • Membership revocation initiated.
    • For corporate memberships, violations will be communicated to the primary account holder.

Conference Room Usage

For detailed guidelines regarding conference room usage and guest limits, please refer to the NuvoDesk Building and Access Policy.

Conclusion

By adhering to this Guest Policy, members contribute to maintaining a secure, welcoming, and professional environment for everyone at NuvoDesk.

Contact Information

For any questions, feedback, or requests related to our policies, please don’t hesitate to reach out:

For additional assistance or inquiries, you may also visit our member portal or contact us directly at office@nuvodesk.com.